Terms of Service

REFUNDS

Thank you for purchasing our products,  our refund and exchange policy is only available for 14 days after item has arrived at your location. After 14 days, no refund or exchanges will be made.  

To be eligible for a refund or return, item must be defective. We are not responsible for items that have been damaged during shipping, that liability is held by the shipping carrier you selected to ship your items. Additionally, we require an email with proof of purchase as well as picture or video of defective item. If an item is defective, the item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Please send us an email with all information to info@cockylioness.com. Once we receive an email with all pertinent information we will send you instructions for the replacement of your items. Please be advised that due to the large number of emails we receive, it may take up to 24 hours for a response. We appreciate your patience.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that the items has been received. Furthermore, we will notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds can take several days depending on your financial institution.

Late or Missing Refunds (if applicable)

If you haven’t received a refund, please first check your bank account.

Secondly, contact your financial institution, it may take some time before your refund is officially posted. The processing of refunds may take some time before it is credited to your account.

If you’ve taken all the above steps and you still have not received your refund, please contact us at info@cockylioness.com

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items that are defective.  If you need to exchange a defective item for the same item, send us an email with the picture or video of the faulty items and proof of purchase to info@cockylioness.com. Once we receive your information, we will send you an email with return instructions and shipping information.